Privacy Policy

This Privacy Policy describes how Firmelià (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Firmelià (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected as outlined in this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you submit directly through our Services may include:

-Basic contact details, including name, address, phone number, email.

-Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.

-Account information, including username, password, security questions.

-Purchase information, including items you view, add to your cart, or add to your wish list.

-Customer support information, including any details you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but it could prevent you from using or accessing those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device, browser, network connection, IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

-Companies that support our Site and Services, such as Shopify.

-Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process payment to fulfill your orders and provide you with the requested products or services, to perform our contract with you.

When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties, nor are we responsible for third-party policies or practices. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating any returns and exchanges, and allowing you to leave reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text messages, or mail and showing you advertisements for products or services. This may include using your personal information to personalize the Services and advertising on our Site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We highly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information on the Cookies we use related to the management of our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can choose to set your browser to remove or reject Cookies via browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some features and the overall functionality of the Services to malfunction or become unavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties like our advertising partners.